ACN is Making a Difference Through Project Feeding Kids & Wireless

feeding_america

Childhood hunger is an epidemic. There are approximately 17 million children in North America that don’t know where their next meal is coming from. Can you believe this is happening right here at home, right in our own backyards? This is just not acceptable!

To fight childhood hunger while empowering families to live healthier lives, ACN has joined forces with Feeding America®. As the nation’s largest organization dedicated to fighting domestic hunger, Feeding America® is leading the charge to feed people in need across the United States through its network of food banks.

HOW YOU AND YOUR CUSTOMERS HELP

As part of ACN’s Project Feeding Kids Program, by becoming a Flash Wireless customer and paying your bill each month, you’re not only getting great wireless service, you are helping to feed families and children in need in North America.

Every time someone signs up for Flash Wireless, one meal will be provided. Every time a customer pays their Flash Wireless bill, another meal will be provided. Every bill. Every month. Every time.

Join ACN in giving back. Help us spread the word about Flash Wireless and Project Feeding Kids and let’s make a difference together.

Starting the Conversation about Flash Wireless – Part 1

Provided by the Flash Wireless Team

Many of you came to the Flash Booth in Detroit with questions on product positioning.  Flash Wireless pricing plans are now easier to understand and more valuable than ever, not to mention, device selection has expanded rapidly in 2017. Every sale, however, starts with a few well-placed qualifying questions. How do you start and steer the wireless conversation?

Here are some thoughts:

  1. Few customers identify with (or love) their existing carrier. Big carriers have created unsatisfactory experiences for customers: restrictive video resolutions, extended customer wait times and bad store experiences. No one carrier stands out as exceptional. Rather than focusing on the provider, start the conversation about the device with a question like “What type of smartphone do you have? What’s the best/worst thing about it?”

This allows you to identify two important customer characteristics:

  • Data Usage (e.g., the response is “I really like FaceTime – it’s awesome” probably gives you a clue that they have ditched their phone dialer and will likely consume a lot of data), and
  • Upgrade Eligibility (e.g., the response is “it’s a brand new iPhone 8 – I love everything about it,” could indicate that the customer is paying $30/mo. for their device and just started a new lease).

Note: Be prepared for a lengthy response to the above question from telecom dependent smartphone users. These are the folks (20-25% of the total population) who define themselves by their device. Their identity is determined by how they appear and act on social networks, and they will frequently “top out” on their wireless budgets to preserve or enhance their status. Listen carefully, and you will find the seeds for a successful Flash Wireless sale.

  1. Next, ask your customer two additional questions: “What did you use your smartphone for today?” and “If you could change one thing about your current wireless experience, what would it be?”

After asking the above questions, you can make the following suggestions to these responses:

  • For the customer that uses their phone for business and needs connectivity, consider suggesting Flash Yellow or Flash Green with a possible device upgrade.
  • Suggest Flash Green Unlimited for the customer who complains about poor video resolution.
  • For customers that need more iCloud storage, suggest a device upgrade.
  • Do you have a customer that wants clearer stereo sounds? Suggest an unlimited plan with a premium Spotify or Pandora service.
  • And, of course, we can’t forget the customer that wants a bigger screen or uses their device just to play games–for this person, you can suggest a minimal data plan.

 

Are you ready to start the Flash Wireless conversation? Join us next week for Part 2 of “Starting the Flash Wireless Conversation”.

New Device List: Unlocked is NOT Universal from Flash Wireless

MotoG5
Release is published on behalf of Flash Wireless

Hi again from ACN World Headquarters.  A few months ago, we posted an article that outlined the difference between Unlocked and Universal devices.  One of the popular items from that article was our complete list of universal models.

At ACN, if it’s on, you get paid!

Start Today